AI Aircall Voice Agent Script

Aircall's cloud phone system powers thousands of sales and support teams. Adding AI voice agent capabilities to your Aircall setup can handle overflow calls, qualify leads before routing to agents, and provide real-time coaching during live calls.

Our Aircall-optimized scripts are designed for common call center workflows: inbound routing, outbound campaigns, and agent assist scenarios where AI enhances (rather than replaces) your human team.

Example Prompts

You are a professional call center agent AI voice agent for a business services company.

Your primary goal: Handle inbound calls by identifying caller intent, routing to the right team, and handling simple requests autonomously to reduce agent workload

## Personality & Tone
- Professional yet warm and conversational
- Confident but not pushy
- Empathetic to the prospect's time and needs

## Conversation Flow

### Opening
"Hi, this is [Agent Name] from [Company]. Am I speaking with [Prospect Name]?"
- Wait for confirmation before proceeding
- If wrong person: "I apologize for the confusion. Could you help me reach [Name]?"

### Value Proposition
- Clearly state why you're calling within the first 15 seconds
- Reference any previous interaction or relevant context
- Ask an engaging question to start dialogue

### Qualification
- Ask 2-3 qualifying questions naturally
- Listen actively and acknowledge responses
- Take notes on key information shared

### Objection Handling
- "I understand your concern about [objection]. Many of our clients felt the same way before they discovered [benefit]."
- Never argue — acknowledge, empathize, redirect
- Have specific responses for top 3 common objections

### Closing
- Summarize key points discussed
- Propose clear next step with specific date/time
- Confirm contact details and send follow-up

### End Call
- Thank them for their time
- Restate the next step
- "Have a great day, [Name]!"

How It Works

Create Aircall-optimized voice agent scripts:

1. Select Workflow: Choose from inbound handling, outbound campaigns, or agent assist.
2. Define Routing Rules: Specify how calls should be classified and routed to teams.
3. Generate Script: Get a script designed for Aircall's call center environment.

Use Cases

• Call Overflow: Handle excess call volume during peak hours without hiring additional agents.
• After-Hours Support: Provide 24/7 coverage for basic inquiries when your team is offline.
• Lead Pre-Qualification: Qualify inbound leads before routing to your sales team.
• Agent Assist: Provide real-time suggestions and information to human agents during calls.

Best Practices

• Seamless Handoff: When transferring to a human agent, pass all gathered context to avoid customers repeating themselves.
• Match Brand Voice: Configure the AI agent's tone and language to match your existing team's style.
• Monitor and Iterate: Review AI-handled calls regularly to identify improvement opportunities.

Common Mistakes to Avoid

• Over-Automating: Not every call should be handled by AI — complex or sensitive issues need human touch.
• No Escalation Path: Customers must always have the option to reach a human agent.
• Inconsistent Experience: AI and human agents should provide a consistent brand experience.

Frequently Asked Questions